1. Overview
At our company, we strive to ensure complete customer satisfaction with every purchase. If you are not fully satisfied with your order, we are here to help with a simple and transparent return and refund process.
2. Eligibility for Returns
You may request a return under the following conditions:
- The product is damaged, defective, or leaking upon delivery
- You received an incorrect product
- The product is unused, unopened, and in its original packaging
Note: Returns must be initiated within 7 days of delivery.
3. Non-Returnable Items
The following items are not eligible for return:
- Used or partially used products
- Products with tampered or missing packaging
- Items purchased during clearance or special sale offers
4. Return Process
To initiate a return:
- Contact our support team with your order details
- Share clear images of the product (if damaged/incorrect)
- Once approved, we will arrange pickup or guide you on the return process
5. Refund Policy
- Refunds will be processed only after the returned product is received and inspected
- Once approved, refunds will be credited within 5–7 business days
- Refunds will be made to the original payment method
6. Replacement Policy
- If eligible, you may opt for a replacement instead of a refund
- Replacement will be processed based on product availability
7. Shipping Charges
- If the return is due to our error (damaged/incorrect product), return shipping will be free
- For other cases, shipping charges may be deducted from the refund
8. Cancellation Policy
- Orders can be cancelled before dispatch
- Once shipped, cancellation is not allowed
9. Contact Us
For any return or refund queries, please contact us at:
Email: care@carviaa.in
Phone/WhatsApp: 9851278485
10. Final Note
We reserve the right to refuse returns that do not meet the above conditions. Our goal is to maintain product quality and ensure a fair policy for all customers.
